Privacy Policy

We collect information that you provide directly to us when you use our website or services. This may include:

• Personal identification details such as your name, email address, phone number, and postal address
• Travel-related information including passport details, date of birth, nationality, and frequent flyer numbers
• Booking and payment information when you purchase flights, hotels, or holiday packages
• Communication records when you contact our customer support team via phone, email, or contact forms
• Marketing preferences and newsletter subscription details
• Technical data collected automatically when you browse our website, including IP address, browser type, device information, and pages visited

We only collect information that is necessary for the purposes outlined in this policy or as required by law. You are not obliged to provide personal data, but failure to do so may limit our ability to process your bookings or respond to your enquiries.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

We process your personal data for the following purposes:

• To process and manage your travel bookings, including flights, hotels, and holiday packages
• To communicate with you regarding your bookings, enquiries, and travel arrangements
• To provide customer support and respond to your requests
• To send you marketing communications where you have given your consent
• To comply with legal and regulatory obligations, including ATOL and IATA accreditation requirements
• To prevent fraud and ensure the security of our services
• To improve our website, services, and customer experience through analysis and research

Our legal basis for processing your personal data includes the performance of a contract (when processing bookings), your consent (for marketing communications), our legitimate interests (for improving our services), and compliance with legal obligations. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

We may share your personal information with trusted third parties in the following circumstances:

• Airlines, hotels, and travel service providers to fulfil your bookings and travel arrangements
• Payment processors and financial institutions to process transactions securely
• Technology partners who assist us in operating our website and delivering our services
• Regulatory bodies and law enforcement agencies when required by law or to protect our legal rights
• Professional advisers including lawyers, accountants, and insurers where necessary

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection laws. We do not sell your personal information to third parties. Where data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage systems with restricted access controls
• Regular security assessments and vulnerability testing
• Staff training on data protection and information security
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection practicable for our organisation.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete personal data
• Right to Erasure — Request deletion of your personal data in certain circumstances
• Right to Restrict Processing — Request limitation of how we use your personal data
• Right to Data Portability — Receive your personal data in a structured, machine-readable format
• Right to Object — Object to processing of your personal data for direct marketing or legitimate interests
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated revision date.